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Update Details

To update your details with us please call our customer services team on 0151 702 0265.

Alternatively you can email us at In your email please include your policy number, date of birth, the first line of your address and confirmation of how you pay your premiums (for example, Direct Debit / Through your employer / Company paid scheme).

If you are contacting us to change your address please include the first line of your previous address as well as your new address and postcode.

If you are changing your name, we will need to see your original marriage certificate/deed poll. Please post these documents to Medicash, One Derby Square, Liverpool, L2 1AB, including your policy number, date of birth and address. We will return these to you as soon as we have applied the change to your policy.

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