Claims Administrator
As a Claims Administrator, you’ll be responsible for processing customer claims accurately, efficiently and fairly, ensuring customers receive timely outcomes and a high quality service.
You’ll take ownership of claims from receipt through to resolution, ensuring all decisions are correct, clearly recorded and in line with policy rules, regulatory requirements and The Medicash Way.
Specific Responsibilities
- Process customer claims accurately and efficiently through internal systems
- Take ownership of claims from initial receipt through to completion
- Ensure claims are assessed fairly and in line with policy rules and scheme guidelines
- Contact customers where additional information is required, ensuring clear and professional communication
- Deliver timely outcomes, helping to meet agreed service levels
- Ensure all claim decisions are clear, consistent and support good customer outcomes
- Follow all internal processes, policies and regulatory requirements when assessing claims
- Ensure Data Protection standards are adhered to when handling customer information
- Be alert to potential vulnerability and respond appropriately
Knowledge, Skills & Experience
Essential:
- Strong attention to detail and accuracy
- Ability to follow processes, policies and procedures consistently
- Good analytical and problem-solving skills
- Ability to manage workload effectively and meet deadlines
- Customer-focused mindset with a commitment to fair outcomes
Desirable:
- Previous experience in a claims processing or administrative role
- Understanding of regulated environments or financial services
- Experience reviewing documentation (e.g. invoices, receipts, claims evidence)
- Experience working to productivity and quality targets
To apply please email [email protected]
"Forward-thinking and proactive"
Here’s what our employees think about working for Medicash…
“I have worked here for nearly 30 years now and proud to do so. We are an ethical company, forward thinking, environmentally aware and proactive about global concerns… It isn’t just a good place to work – it’s an excellent place to work!”
“The whole place has a feel-good factor. No single person thinks they are better than anyone else and everyone is treated as individuals. They also look after you in a way no other place I have worked have done!”
“I enjoy working for Medicash, they offer job satisfaction and security. They invest in their employee’s wellbeing and future proof products to keep up with technology, which makes you feel like a valued team member.”