Contact Us

Looking to get in touch? You can find the details to contact the right team for your query on this page.

Get in touch

Whether you just want to find out more about our healthcare plans, have a particular question that you would like to ask, or are making a claim, don’t hesitate to contact us by using the details below.

For the latest updates, please follow us on our social media channels, on Facebook, Twitter, Instagram, and LinkedIn.

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Customer Service

If you are enquiring about a current policy please include your name, policy number, date of birth and the first line of your address to enable us to deal with your questions quicker.

Our telephone opening hours are 8am to 5pm Monday to Friday (except public holidays).

Please note, our counter service closed in 2020 and we are unable to discuss your policy in person at our offices. If you have any queries about your policy, please contact us using the details above.

Alternatively, you can write to us at…

One Derby Square
L2 1AB


If you’re unhappy with any part of our service, our Customer Resolutions team are here to discuss your concerns. Please get in touch on 0151 702 0265, via email at [email protected], or by writing to the Head of Customer Operations at our address, and we’ll do everything we can to resolve your concern.

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Have you got a question about your policy?

    Have you got a question about your policy?

    Have you got a question about your policy? Fill in the form and a member of our team will be in touch with you.


    Call us on

    0800 011 2222