Everything you need as an existing policyholder

Got a question about your Medicash policy? Our customer service hub has the answers you need.

Make a claim

Making a claim is quick and easy with Medicash

With over 150 years of history, we’ve got a lot of experience in helping our policyholders to access the benefits of their health plans and claim their money back.

Using our app is the easiest way to make a claim.

Simply download it from the App Store or Google Play, enter a few details and you’re all set to make the most of your health plan.  You can even submit your claims directly through the app in just a few minutes.

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Medicash App

Claim online

Don't have a smartphone, or would prefer to submit your claims from your laptop or computer? Don't worry, you can still submit your claims online. You'll just need to have copies of your receipts saved to your computer before you start.
Start claim

Download a claim form

If you are not able to claim via our app or online you can choose to download a claim form and send this in by post. Please note, our claim turnaround times are based from the date we receive your claim form, not the day that you post it.
Download form

Forgotten your policy number?

Don't worry if you can't remember your policy number, simply click on the link below and answer a few quick security questions and we'll show you your policy number so you can quickly access the other benefits of your health plan.
Get policy number

Customer service - we're here to help

Our dedicated Customer Service team are here to help – if you can’t find what you are looking for below please don’t hesitate to get in touch by calling the team on 0151 702 0265.

Our phone lines are open from 8am-5pm, Monday to Friday (excluding public holidays).

Find a practitioner icon

Find a practitioner

Helping you to find a local practitioner
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Medicash Assist

Providing support for vulnerable customers
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Go Paperless

Update your contact details and go paperless
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Getting the most out of your health cover

Your Medicash health plan is about so much more than just getting cashback on your everyday healthcare expenses.  Explore the other benefits included with our health plans, but please check your benefit table first to see which ones are included in your plan.

SkinVision icon


Skin cancer screening tool with risk assessment results in under 30 seconds
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Digital Physiotherapy from Phio icon

Digital Physiotherapy from Phio

Digital physiotherapy assessment and self-managed care from the your own home
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Best Doctors icon

Best Doctors

Access to world-class second opinions, giving you reassurance when you need it most
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Health & Stress Support icon

Health & Stress Support

Access 24/7 helplines and face to face counselling
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mProve YOURSELF icon


Access a wide range of guided meditations, self-help guides and fitness videos
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Gym Discounts icon

Gym Discounts

Save at over 3,000 gyms, health clubs, yoga studios or boot camps across the UK
Find out more
Medicash Extras icon

Medicash Extras

Exclusive discounts, great deals and cashback on shopping, travel and more
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DNA Insights icon

DNA Insights

Unlock the health secrets of your DNA. Access your exclusive discount via our app
Find out more