Everything you need as an existing policyholder

Got a question about your Medicash policy? Our customer service hub has the answers you need.

Make a claim

Making a claim is quick and easy with Medicash

With over 150 years of history, we’ve got a lot of experience of helping our policyholders to access the benefits of their health plans and claim their money back.

Using our app is the easiest way to make a claim.

Simply download it from the App Store or Google Play, enter a few details and you’re all set to make the most of your health plan.  You can even submit your claims directly through the app in just a few minutes.

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Medicash App

Claim online

Don't have a smartphone, or would prefer to submit your claims from your laptop or computer? Don't worry, you can still submit your claims online. You'll just need to have copies of your receipts saved to your computer before you start.
Start claim

Download a claim form

If you are not able to claim via our app or online you can choose to download a claim form and send this in by post. Please note, our claim turnaround times are based from the date we receive your claim form, not the day that you post it.
Download form

Forgotten your policy number?

Don't worry if you can't remember your policy number, simply click on the link below and answer a few quick security questions and we'll show you your policy number so you can quickly access the other benefits of your health plan.
Get policy number

Customer service - we're here to help

Our dedicated customer services team are here to help – if you can’t find what you are looking for below please don’t hesitate to get in touch.

Find a practitioner icon

Find a practitioner

Helping you to find a local practitioner
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Medicash Assist

Providing support for vulnerable customers
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Leaving a company?

Stay covered with Medicash
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Go Paperless

Update your contact details and go paperless
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Getting the most out of your health cover

Your Medicash health plan is about so much more than just getting cashback on your everyday healthcare expenses.  Explore the other benefits included with our health plans, but please check your benefit table first to see which ones are included in your plan.

SkinVision icon

SkinVision

Skin cancer screening tool with risk assessment results in under 30 seconds
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Digital Physiotherapy from Phio icon

Digital Physiotherapy from Phio

Digital physiotherapy assessment and self-managed care from the your own home
Find out more
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Virtual GP

Don't wait for your GP - get a phone or video - consultation 24/7, 365 days a year
Find out more
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Best Doctors

Access to world-class second opinions, giving you reassurance when you need it most
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Health & Stress Support icon

Health & Stress Support

Access 24/7 helplines, face to face counselling, and a digital wellbeing coach
Find out more
mProve YOURSELF icon

mProve YOURSELF

Access a wide range of guided meditations, self-help guides and fitness videos
Find out more
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Gym Discounts

Save at over 3,000 gyms, health clubs, yoga studios or boot camps across the UK
Find out more
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Medicash Extras

Exclusive discounts, great deals and cashback on shopping, travel and more
Find out more