Customer Communications Administrator
As a Customer Communications Advisor, you’ll support our customers across digital channels including email, app messaging and future platforms, delivering high quality, professional, and friendly service.
Your focus will be on resolving customer enquiries effectively and fairly at the earliest opportunity, while providing clear, empathetic and accurate responses that deliver a positive experience every time.
Specific Responsibilities
- Manage customer enquiries across email, app messaging and digital channels in a professional and efficient way
- Resolve customer queries at first point of contact wherever possible
- Take ownership of enquiries from initial contact through to resolution
- Provide clear, accurate information and set realistic expectations
- Reduce repeat contact by resolving queries fully the first time
- Use appropriate tone, empathy and language to suit each customer
- Be alert to potential vulnerability and respond appropriately
Knowledge, Skills & Experience
Essential:
- Strong written communication skills
- Ability to communicate clearly, professionally and accurately in writing
- Good attention to detail and accuracy
- Ability to follow processes and procedures consistently
- Customer-focused mindset with a problem-solving approach
Desirable:
- Previous experience in a customer service or digital communications role
- Experience handling written customer enquiries (e.g. email, live chat)
- Understanding of regulated environments or financial services
- Experience handling complaints or more complex customer queries
To apply please email [email protected]
"Forward-thinking and proactive"
Here’s what our employees think about working for Medicash…
“I have worked here for nearly 30 years now and proud to do so. We are an ethical company, forward thinking, environmentally aware and proactive about global concerns… It isn’t just a good place to work – it’s an excellent place to work!”
“The whole place has a feel-good factor. No single person thinks they are better than anyone else and everyone is treated as individuals. They also look after you in a way no other place I have worked have done!”
“I enjoy working for Medicash, they offer job satisfaction and security. They invest in their employee’s wellbeing and future proof products to keep up with technology, which makes you feel like a valued team member.”