Customer Service Administrator
As a Customer Service Advisor, you’ll be the first point of contact for our customers, delivering high‑quality, professional, and friendly service over the phone. Your focus will be on resolving customer enquiries effectively and fairly at the earliest opportunity, while providing a positive experience every time.
Specific Responsibilities
- Handle inbound and outbound calls in a warm, professional, and efficient way
- Resolve customer queries at first point of contact wherever possible
- Take ownership of customer enquiries through to resolution
- Provide clear, accurate information and set realistic expectations
- Reduce repeat contact by resolving queries properly the first time
- Show empathy and understanding, adapting your approach to each customer
- Follow internal processes, policies, and regulatory requirements
- Be alert to potential vulnerability and respond appropriately
Knowledge, Skills & Experience
Essential:
- Strong communication skills (verbal)
- Ability to manage customer conversations confidently and professionally
- Good attention to detail and accuracy
- Ability to follow processes and procedures consistently
- Customer-focused mindset with a problem-solving approach
Desirable:
- Previous contact centre or telephony experience
- Understanding of regulated environments or financial services
- Experience handling complaints or complex customer queries
To apply please email [email protected]
"Forward-thinking and proactive"
Here’s what our employees think about working for Medicash…
“I have worked here for nearly 30 years now and proud to do so. We are an ethical company, forward thinking, environmentally aware and proactive about global concerns… It isn’t just a good place to work – it’s an excellent place to work!”
“The whole place has a feel-good factor. No single person thinks they are better than anyone else and everyone is treated as individuals. They also look after you in a way no other place I have worked have done!”
“I enjoy working for Medicash, they offer job satisfaction and security. They invest in their employee’s wellbeing and future proof products to keep up with technology, which makes you feel like a valued team member.”