Medicash announces new partnership with Vivup to support the mental wellbeing of its policyholders

4th September 2023

Medicash announces new partnership with Vivup to support the mental wellbeing of its policyholders
vivup platform

Medicash, the UK’s largest provider of corporate health cash plans, is pleased to announce its new strategic partnership with the wellbeing and employee benefits experts at Vivup. This collaboration aims to enhance the range of mental health and wellbeing support available to Medicash’s corporate clients and their employees.

Medicash currently provides the Employee Assistance Programme (EAP) for over 1,000 organisations covering over 140,000 individuals.  In addition, its helpline and online mental support covers a further 250,000 individuals, including over 45,000 direct customers.

Medicash has always been committed to promoting employee wellness through its comprehensive range of health and wellbeing benefits. By joining forces with Vivup, Medicash seeks to further empower organisations to take a more proactive and early intervention approach to mental wellbeing in the workplace. The partnership will see no change to the core services for existing users of the EAP but does bring with it some new proactive and preventative wellbeing benefits.

New features include a menopause support helpline, access to an extended range of online support and self-help guides via the Your Care platform and access to the online mental health peer support community of Togetherall.

With around 13 million women in the UK experiencing the physical and emotional effects of menopause at any one time it’s vital to ensure the right education and support is in place. Through this 24/7 menopause support helpline, users can book a one-off menopause assessment with a specialist menopause clinician.

Once assessed users will either be signposted to their GP with clear guidance on what to discuss with their GP, the symptoms to highlight and advice on how to confidently discuss the topic both at home and at work; directed to a suite of dedicated menopause resources and psychoeducation information; or offered up to 8 face to face counselling sessions where appropriate.

A highlight of the partnership’s new offering is the Togetherall app, a clinically managed online community designed to improve mental wellbeing through anonymous, moderated peer-to-peer support.

The platform provides anonymous, peer-to-peer support to enable as many people as possible to benefit from instant, easy-access as and when they need it. Clinicians can signpost users back to the Your Care platform and counselling service, as well as providing 24/7 monitoring with intervention where there’s risk. With the option to customise their feed, users can access the topics, categories, and resources that best relate to them and the challenges they’re currently facing.

This new partnership comes at a crucial time for Medicash’s half a million customers, with new research by the EAPA indicating that more employees than ever before are turning to workplace wellbeing initiatives for everyday help.

Sue Weir, Chief Executive of Medicash said: “We are delighted to announce our partnership with Vivup, reinforcing our commitment to supporting the mental health and wellbeing of our policyholders. With the changing nature of the work environment and demands from businesses to take an earlier, more proactive approach to mental health we searched the market to find what we believe to be the best solution for our customers and their employees.”

Vivup’s Chief Executive, Simon Moyle, said: “At Vivup we believe that a healthy and motivated workforce is crucial to an organisation’s success. We are excited about our new partnership as it will enable us to reach even more individuals and make a positive impact on their mental wellbeing. We look forward to working with both Medicash and Health@Work to create even more healthier, happier and more productive workplaces across the UK.”

The new partnership went live on Friday 1 September in a seamless transfer from Medicash’s previous supplier, Care first.