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Contact Us

Whether you just want to find out more about our healthcare plans, have a particular question that you would like to ask, or are making a claim, don't hesitate to contact us by using the details below.

Please note, our counter service closed until further notice.

For more information on Medicash's response to the Coronavirus outbreak please visit  
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New enquiries 0800 011 2222
Increase your cover 0151 702 0304
Recommend a friend 0151 702 0304

Customer Service

Claims 0151 702 0265
General Customer Service 0151 702 0265

If you are enquiring about a current policy please include your name, policy number, date of birth and the first line of your address to enable us to deal with your questions quicker.

Our telephone opening hours are 8am to 5pm Monday to Friday (except public holidays).

Alternatively, you can write to us at...

One Derby Square
L2 1AB


If you are not happy with any part of our service, please get in touch on 0151 702 0265, via email at or by writing to the Head of Customer Operations at the address above.