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Contact Us

Whether you just want to find out more about our healthcare plans, have a particular question that you would like to ask, or are making a claim, don't hesitate to contact us by using the details below:


New enquiries 0800 011 2222
Increase your cover 0151 702 0304
Recommend a friend 0151 702 0304

Customer Service

Claims 0151 702 0265
General Customer Service 0151 702 0265

If you are enquiring about a current policy please include your name, policy number, date of birth and the first line of your address to enable us to deal with your questions quicker.

Our office opening hours are 8.45am - 5pm Monday-Thursday and 8.45am - 4pm Friday (except public holidays).

Our counter opening hours are 10am - 4pm Monday-Friday (except public holidays).

Alternatively you can write to us at...

One Derby Square
L2 1AB


If you are not happy with any part of our service, please get in touch on 0151 702 0265, via email at or by writing to the Head of Customer Operations at the address above.