We are deeply shocked and saddened by the invasion of Ukraine and send our heartfelt thoughts to all those who may be affected.

Regarding the services that we provide to our policyholders and customers, we can confirm that:

  • Medicash does not carry out any activities outside the UK and have no clients based in Russia, Ukraine, or Belarus.
  • Medicash is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority and we comply with all financial and trade sanctions as required by the UK Government.
  • We are a not-for-profit company, having no shareholders, shareholdings or investments, either directly or indirectly, with any entities or individuals that appear on any sanctions list.
  • Information security continues to be significant to our business and we are confident of the controls we have in place.  We hold the ISO27001 accreditation, ensuring a robust approach to cyber security and keeping our policyholders’ data safe.
  • We recognise the heightened risk of financial crime, including scams, at the current time and we are satisfied that our financial processes and procedures remain fit for purpose.
  • We do not make payments to any Russian, Ukrainian, or Belarusian bank accounts or to any individual or organisation that appear on a sanctions list.
  • We regularly review our suppliers and sub-processors and do not knowingly use any suppliers or entities that appear on a sanctions list.


Sending our very best wishes at this difficult time,

Sue Weir

Chief executive