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Make a Claim

Making a claim is simple...

Just ask for a receipt from your practitioner (see example below) after you have received and paid for your healthcare treatment; then choose your preferred method from the options below. Please note, all claims must be received by us within 26 weeks of the date of treatment or discharge from hospital.

Via our app

You can claim directly through the ‘My Medicash’ app available via the App Store and Google Play. To register, you’ll need to be the main policyholder and have your policy number to hand. Once you’ve downloaded and registered you’ll be able to make a claim in a matter of minutes. 

Download a Claim Form

Alternatively, you can download our claim form, before completing it and posting it back with your receipts. Please note, our claims turnaround times are based from the date we receive your claim form, not the day that you post it.

Download a claim form

Claim Online

Alternatively, you can claim online at - again you’ll need to be the main policyholder to register for this service and have your policy number to hand.

What does my receipt need to include?

In order for us to process your claim, we’ll need your receipt to show the recipient’s full name, the practitioners name and qualifications, the type of treatment received and the date of each treatment.

If you have any questions, please don’t hesitate to call us on 0151 702 0265.

Get your claims paid directly into your bank account!

If you would like to have your future claims paid directly into your bank account, please complete our Direct Credit and Paperless Application here or call 0151 702 0265 to register your details.


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