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Make a Claim

Making a claim is simple...

Just ask for a receipt from your practitioner (see example below) after you have received and paid for your healthcare treatment; then choose your preferred method from the options below. Please note, all claims must be received by us within 26 weeks of the date of treatment or discharge from hospital.

Via our app

You can claim directly through the ‘My Medicash’ app available via the App Store and Google Play. Once you’ve downloaded and registered you’ll be able to make a claim in a matter of minutes.

You'll also be able to access a range of other features such as our mProve YOURSELF app, with fitness and resistance training videos, sleep & mindfulness courses, guided meditations and breathing exercises for a happier, healthier you.

Go to the App Store or Google Play now to download our new and improved app.

Forgotten your policy number? 

Just go to 


Claim online

If you are not able to access the Medicash app and all of the additional features that this contains, you can still submit your claims online for most benefits.

To do this simply visit

Download a Claim Form

As the current situation regarding Coronavirus is constantly evolving we suggest that all policyholders submit their claims via the Medicash App wherever possible.

If you are unable to do this, or if you are claiming for the Birth/Adoption of a Child, Dental Accident or a Personal Accident, please use the link below to download a claim form.

Please note, our claim turnaround times are based from the date we receive your claim form, not the day that you post it and could be subject to delivery delays or quarantine periods in line with any advice issued by Public Health England. 

Download a claim form


Dental Accident and Personal Accident Claims

If your plan includes these benefits you will need to call us on 0151 702 0265 to request the appropriate form in order to submit a claim.    


What does my receipt need to include?

In order for us to process your claim, we’ll need your receipt to show the recipient’s full name, the practitioners name and qualifications, the type of treatment received and the date of each treatment.

If you have any questions, please don’t hesitate to call us on 0151 702 0265.


Get your claims paid directly into your bank account!

If you would like to have your future claims paid directly into your bank account, please complete our Direct Credit and Paperless Application here or call 0151 702 0265 to register your details.


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