Welcome to our Virtual GP Service

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Covid-19 Update - Free Access to Virtual GP Appointments

We understand that things have been tough recently and that accessing some of the benefits of your Medicash health plan has been difficult. As a result we have temporarily removed the charge for this service. Telephone consultations are available 24/7, 365 days a year, whilst video consultations are available 8am to 10pm, 7 days a week (excluding Christmas Day).

To book please call 0345 319 3602 at any time day or night.

What makes Medicash's Virtual GP service different?

Provided through HealthHero Medicash’s Virtual GP service comes with no time limits on consultations so you’ll never feel rushed.  Here’s what it includes:

Man ill on the phone - Medicash Virtual GP

Phone consultations

24/7, 365 days a year access to GP’s for advice, reassurance, diagnosis and where appropriate private prescriptions.

Medicash Virtual GP video Consultation

Video consultations

Consult with a GP face to face by video call. Available 8am – 10pm, UK time, 7 days a week. Excluding Christmas Day

Man blowing nose - Medicash

Private prescriptions

Should the doctor feel you would benefit from prescription medication they will issue a private prescription. HealthHero’s pharmacy partner will then contact you to arrange delivery to a nominated address or collection from your chosen pharmacy.

Doctor on laptop - Medicash Virtual GP

Open referrals

If the GP believes your condition requires further investigation or treatment, they can issue you with an open referral letter. This will be emailed to you, or can be sent by post on request.

If you are unsure whether you can claim for a private consultation or diagnostic test from this open referral, please contact us.

Access all the benefits of your health plan via the My Medicash App

  • Access to all of our digital health benefits
  • Submit claims and update details in minutes
  • Track plan usage and access virtual services
  • Download and register for digital tools

Download free from the App Store or Google Play.

My Medicash app home screen